General Information

Spa Etiquette

For the enjoyment of yourself and to other Spa guests we have put together some helpful tips and answered some frequently asked questions. If you have any further questions please feel free to call our spa reception and we will be pleased to assist you further.

Appropriate Arrival Time

We kindly ask that you arrive at least 15 minutes before your treatment time is due, to fill out a consultation/health questionnaire and familiarize yourself with the spa environment. If you are running late for an appointment, a courtesy call would be greatly appreciated. Where possible we will try to ensure full treatment time but to accommodate the next guest, your treatment, time may be reduced.

When Arriving

You will be welcome at reception and asked to fill in consultation/health questionnaire, if not done so already. If you would like to fill this in, prior to your arrival, please contact the Spa reception who will have one sent to your room. Please allow reasonable time to this service.

What to Wear

We will provide a robe and pair of slippers while you are visiting the spa facilities. These will be handed to you at reception. Suitable foot wear and workout attire must be worn in the fitness suite at all times.

Storing Valubles

Lockers are available for storing valuables. We suggest you do not bring any valuables into the spa that you do not feel you will need.

Treatment Choice

Our treatment list can be found on the website or a treatment and package list can be sent to you by the post or emailed upon request. We recommend calling our reception and discussing about your treatment choices, we can advise you on the best treatments for you and the program to be followed. Please be aware that over our busy periods of season, your preferred treatment time may not be available so we highly recommend booking prior to your arrival or early booking upon check-in. Any special health concerns may have to be taken into consideration when booking. To help you plan more effectively please feel free to mention any health issues you might have that could affect your treatment plan. Alternatively these will only be noted at the time of filling-in your health questionnaire before starting your treatment.

Shaving

Generally shaving is not recommended before a treatment. However, men are recommended to shave if having a facial treatment at least 2 hours before the appointment time.

Cancellation Policy

We operate a 24 hour cancellation policy and regret that a fee may be charged if this is not adhered to.

Product Range

The Thalaspa Chenot prides itself on the high caliber of treatments we provide. For the continuation of your treatment in the comfort of your own home we offer a range of Henri Chenot products. Our therapists are highly trained and knowledgeable and can advise you on your choices.

Opening Hours:

09:00-21:00 Monday-Sunday*
*Hotel reserves the right to alter time schedule, according to the season, without any prior notification.